Privacy Policy

Lalchnd Jewellers Private Limited (“Lalchnd”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use:

• our website Lalchnd.com (“Website”), and
• our Android mobile application “Lalchnd Jewellers” (“App”),
  together referred to as “Services”.

By using the Services, you agree to this Privacy Policy.

1) Information We Collect

1. A) Information you provide directly

When you use the Services (for example, registering, submitting an enquiry, participating in offers/loyalty programs, or contacting customer support), you may provide information such as:

• Name
• Mobile number
• Email address
• Postal address
• Login details (username/password)
• Any information you share in forms, chat, feedback, reviews, or customer support

1. B) Information collected automatically

When you access the Website or App, some information may be collected automatically, such as:

• IP address
• Device details (device model, operating system version, language)
• Browser type (for Website)
• App usage data (screens viewed, clicks, time spent, crash logs)
• Standard server logs and diagnostic data

Note: The App may collect certain technical identifiers required for security, analytics, and performance monitoring.

1. C) Information from other sources

Where permitted by law, we may receive information from:

• public or commercially available sources, and/or
• third-party services (for example, if you choose to connect a social login or similar feature)

2) How We Use Your Information

We may use your information for the following purposes:

1. A) To provide and operate the Services

• • create and manage your account
  • verify your identity (where required)
  • respond to enquiries, service requests, and customer support
  • provide features, offers, and services you request

1. B) To send service updates and promotional communications

• • to inform you about offers, new collections, events, loyalty benefits, and service updates via SMS, WhatsApp, email, phone, or in-app notifications
  • we send promotional communications only where permitted by law and/or with your consent, and you may opt out anytime (see Section 6)

1. C) For analytics, research, and improvements

• • understand how users use our Services
  • troubleshoot issues, improve performance, and enhance user experience
  • create aggregated/anonymous statistics (which do not identify you personally)

1. D) To protect Lalchnd and users

• • prevent fraud, unauthorized access, and misuse
  • enforce our terms, policies, and legal rights
  • comply with legal obligations

1. E) Public content (if you choose to post it)

If you submit reviews/comments/content and mark it as public, we may display it on our Services and related Lalchnd channels (including marketing), as allowed by you and applicable law.

3) How We Share Your Information

We do not sell your personal data.

We may share your information only in the following cases:

1. A) Service providers (processors)

We may share data with trusted third parties who help us operate our Services, such as:

• • hosting and infrastructure
  • analytics and crash reporting
  • marketing communication platforms
  • customer support tools
  • audit, legal, and compliance services

These providers are permitted to use your data only to perform services for us and must protect it under confidentiality and applicable privacy laws.

1. B) Legal requirements

We may disclose information if required to:

• • comply with law, regulation, court order, or legal process
  • respond to lawful requests by authorities
  • protect rights, safety, and security of Lalchnd, our users, or the public

1. C) Business transfers

If Lalchnd is involved in a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction, subject to applicable law.

4) Third-Party Links and Services

Our Website/App may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Lalchnd is not responsible for third-party privacy practices. We encourage you to review their privacy policies before sharing information.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6) Your Choices and Controls

You have choices regarding your information:

• Marketing opt-out: You can opt out of promotional messages by using the unsubscribe option in the message (where available) or by contacting us (Section 10).
• Account information: You may update or correct certain details through your account/profile (if the feature is available).
• Device permissions: You can manage App permissions from your phone settings.
• Cookies (Website): You can control cookies through browser settings (some features may not work properly if cookies are disabled).

7) Data Retention

We retain personal data only as long as necessary for:

• providing the Services
• fulfilling legal, accounting, or reporting requirements
• resolving disputes and enforcing agreements

When no longer required, we securely delete or anonymize the data, as per applicable law and internal retention practices.

8) Children’s Privacy

Our Services are not intended for children under 18 years. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps to delete it.

9) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date and may notify you of material changes via the Website/App or other appropriate means.